Shipping Policy
At Velvetine, we strive to deliver your order as quickly, safely, and smoothly as possible.
Here you will find all the important information about our shipping process.
Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays) after receiving your order confirmation.
Once your order has been shipped, you will receive another email notification with the tracking number.
Note: During periods of high order volume (e.g., product launches or restocks), processing may be delayed by one to two days.
Shipping Methods & Delivery Times
We offer worldwide shipping for all orders.
Shipping costs and estimated delivery times are calculated at checkout based on your location.
| Region | Estimated Delivery Time | Cost |
|---|---|---|
| United States | 3–6 business days | 3.95 USD |
Important Note: The delivery times provided are estimates and not guaranteed.
Delays may occur due to customs clearance, postal service issues, or other unforeseen circumstances.
Tracking
Once your order has been shipped, you will receive a tracking number via email, which allows you to check the status of your delivery at any time.
If you do not receive an email, please also check your spam or promotions folder.
Customs & Import Fees
International orders may be subject to import duties and taxes (including VAT) once the shipment reaches your destination country.
These charges are the buyer’s responsibility. Velvetine is not liable for these fees.
Delayed or Lost Packages
If your delivery is delayed or lost, please contact us at remaova@hotmail.com.
We will investigate the matter and assist you as quickly as possible.
Address Accuracy
Please ensure that your shipping address is complete and correct when placing your order.
Velvetine is not responsible for delayed or misdirected shipments caused by incorrect or incomplete address details provided by the customer.
Order Changes & Cancellations
We begin processing your order immediately upon receipt to ensure fast delivery.
If you wish to change or cancel your order, please contact us as soon as possible.
Once the order has been processed at the fulfillment center or shipped, cancellation is no longer possible – in this case, you will need to use our return procedure.